MODEM ISSUES

 

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 V.90 and 56k Flex Information Resources

The new 56k standard V.90 is here at BASIC NEEDS!

The new V.90 standard combines the high speed technology from both the X2 and k56Flex modems providing you with the best data rates possible.

Don't worry if you do not have a 56k modem, your modem should work with the our systems.

If all else fails, GO TO THIS PAGE and read about your modem. 

 

If you are not connecting at higher speeds

Info you need to know:
BASIC NEEDS (Your ISP) connection information: Lucent Technologies, V.90 capable and 56kflex backward compatibility.

Why you won't get 56k-Article by C|Net

US Robotics X2 and Hayes Acura Modems

If your modem is a U.S. Robotics X2 modem, you will need to upgrade before you will connect at higher speeds.

Older Hayes Acura modems may not be compatible with the new v.90 or k56 Flex standard. This means users will only be able to connect at speeds up to 28.8k. This beta code allows your K56Flex Hayes client modem to be interoperable with all Rockwell-based and Lucent-based K56Flex servers.

Help!

bulletMy 56K Modem won't connect any faster than 33.6 KBPS (or won't connect at all).
bulletMy modem only connects at 1200 BPS.
bulletI have a US Robotics Sportster and am getting lots of hang-ups.
bulletMy modem won't connect at all or hangs up shortly after connecting.
bulletI need an upgrade, where can I get it?

These modems should work at 56K, but may need to be flash upgraded.

bulletAcer FM56pvs-dl
bulletInit String:
bulletFlash Upgrade:
bulletDriver:
bulletNotes: Shipping with 1.002 or 1.003 code
bulletApache Netexpress A56-R & A56SP-R
bulletInit String:
bulletFlash Upgrade: Direct From Apache
bulletDriver: Direct From Apache
bulletNotes: There are both drivers and flashers for these modems - get both while you're there
bulletBoca 56K
bulletInit String:
bulletFlash Upgrade: Latest Flash Code
bulletDriver:
bulletNotes:
bulletCompaq Presario K56 VSC
bulletInit String:
bulletFlash Upgrade:
bulletDriver:
bulletNotes: You need to use four commas after the dialing string to get the modem to ignore the v.8 tone. As of now, this is the only known way to get this modem to connect.
bulletDiamond SupraExpress 56
bulletInit String:
bulletFlash Upgrade: Beta Upgrade to 1.000-03
bulletDriver: Latest Win95 INF files
bulletNotes:
bulletGarnet GTM56K
bulletInit String:
bulletFlash Upgrade:
bulletFlasher Program
bulletData file for Flasher Program - 1.002
bulletDrivers: For Win95 and NT3.51
bulletNotes: You will need both the flasher and the data file to upgrade the modem.
bulletGlobal Village
bulletInit String:
bulletFlash Upgrade: Mac
bulletDriver:
bulletNotes:
bulletHarmony HM18020-1 & HM18020-2
bulletInit String:
bulletFlash Upgrade: Latest at Harmony
bulletDrivers: Latest at Harmony
bulletNotes:
bulletHayes Acura 56K
bulletInit String:
bulletFlash Upgrade: Beta 1.0 Flash Program/Code
bulletDriver:
bulletNotes: Their page explains how to tell whether or not your modem is flashable. If it is not, they will replace it. You can even get an RMA number from the web page. They even offer to ship the new modem before you ship them the old one.
bulletJaton Traveler 56K
bulletInit String:
bulletFlash Upgrade: From Jaton
bulletDriver: Win95 Driver
bulletNotes: Internal ISA Card - With a name like Traveler, I expected it to be a PCMCIA card.
bulletMotorola VoiceSURFR 56K
bulletInit String:
bulletFlash Upgrade: Version 1.009
bulletDriver:
bulletNotes:
bulletMotorola ModemSURFR 56K
bulletInit String:
bulletFlash Upgrade: Version 1.009
bulletDriver:
bulletNotes:
bulletPractical Peripherals PC 56K Flex DFC (PCMCIA) bulletMulti-Tech MZ5634LZX (PCMCIA)
bulletInit String:
bulletFlash Upgrade:
bulletDriver
bulletNotes: Currently shipping with Lucent K56Flex 1.1 code
bulletMulti-Tech MZ5600ZDX & MZ5600ZDXV(external)
bulletInit String:
bulletFlash Upgrade:
bulletDriver
bulletNotes: Currently shipping with Lucent K56Flex 1.0 code
bulletWiseCom 56K
bulletInit String:
bulletFlash Upgrade: If available, it's at the Wisecom Site
bulletDriver: If available, it's at the Wisecom Site
bulletNotes: There are reports that this one works well, but I don't know any more than that.
bulletZoltrix FMVSP56i
bulletInit String:
bulletFlash Upgrade: Flash upgradeable to 1.0 code
bulletDriver:
bulletNotes:
bulletZoom 56K
bulletInit String:
bulletFlash Upgrade: Currently shipping with 1.0 code - flash upgrade to 1.00x available UPDATED 1997.08.26
bulletDriver: Latest From Zoom
bulletNotes: The flash is to 1.000 for external modems and 1.002 for internals. Also, some people have problems getting this modem to connect unless they add S202=32 to their init string (which disables K56Flex and limits the modem to V.34 speeds).

K56Flex Modems with code revision <1.0

Note: These modems will need to either be flash upgraded (if possible), or swapped out with the manufacturer to be 56K capable.
bulletPhillips EasyCONNECT 56K

x2 Modems

Note: These modems will NOT work at 56K, but should work at 33.6K.

bulletCardinal Connecta 56K
bulletGlobal Village Teleport 56
bulletPractical Periferals 56K Data/fax
bulletUSRobotics 56K
bulletInit String: AT&F1&K0&I0S32=32S15=128S27=64S32=34
bulletFlash Upgrade:
bulletDriver:
bulletNotes: Yes, there are two S32=xxx in the above init string. I'm just reporting what a couple of people have said worked for them.

My 56K modem won't connect any faster than 33.6 KBPS

Our terminal servers and modems require V.90 or version 1.0 or better of 56K Flex. If your modem has an older version, you will need to obtain an update from your modem manufacturer.

My modem only connects at 1200 bps

Try placing 2, 3 or 4 commas after the phone number you dial to access our service. This will turn off the 56K portion of the modem on our end and will usually solve the problem.

I have a US Robotics Sportster and am getting lots of hang-ups.

bulletDownload the latest .INF file for your modem from USR's web site. The URL is: http://www.usr.com/home/online/files/d107.htm. Follow the directions on that page for your specific system and configuration.
bulletPlace the following Initialization string in the advanced settings for your modem: AT&F1&K1&M4S25=10S27.5=1

Explanation

The .INF file contains the basic initialization strings for the specific modem. It also tells Windows95 how to deal with the modem. There have been some modifications to that file, and it appears to have improved Windows95's handling of the modem.

The Initialization string tells the modem to do the following:

bullet&F1 Reset to factory defaults for hardware flow control.
bullet&K1 Auto enable / disable data compression.
bullet&M4 Enables error control above 1200 baud.
bulletS25=10 Increases the time-out before hanging up if carrier is lost to 1 sec.
bulletS27.5=1 Disables V32bis Data Compression.

The major settings in this string are the two S??=. They seem to be the key to the solution but the entire process seems to prove the most successful.

My modem won't connect at all or hangs up shortly after connecting.

Make sure that you have the latest version of the modem drivers, firmware, and INF files for your modem. We know that the latest drivers will solve connection problems with the following modems:

bulletZoltrix 28.8 and 33.6 KBPS modems
bulletIBM MWave modems (bundled with Aptiva computers)
bulletPractical Peripherals modems
bulletZoom modems
bulletMotorola modems
bulletBestData modems
bulletCardinal Technologies modems

Modem Upgrade Links

If your modem manufacturer is not listed, please use your favorite search engine (i.e. Yahoo!) to locate their website

(Note: If you have a ROM-based modem, it will not be upgradeable. If you have a no-name or house brand it may be difficult to impossible to get the flash upgrade.)

Accelerator (Wisecom)
ActionTek
Apex Data
Archtek
Best Data (all)
Boca Flash Upgrades for K56flex Boca Modems
Boca Upgrade 33.6 Boca Modem to 56K
Cardinal
Credit Card Modem 33.6 Upgradable - Xircom
Credit Card Modem 56 GlobalAccess - Xircom
Credit Card Modem 56T - Xircom
CyberBullet
CyberExpress 5600 Data/Fax Modem PC Card V.90 Upgrade
Diamond
Digicom
E-Tech
Global Village (all)
Gold Card
Harmony
Hayes (all)
IBM
MagicXpress
MaxTech
ModemBlaster
Motorola Premier 33.6 Flash Memory
Motorola Software Modem page
Motorola SURFR Series 56K Flash Upgrade
MultiTech (firmware upgrade page)
MultiTech (support page)
NetPacer (MaxTech)
NetSurter
New Media NetSurfer
PC-Tel
Practical
Practical Periphials
Psion Dacom
Rapid Transit
Signet (ActionTek)
SMART/Apex Data Rapid Transit
Supra
TDK
U.S. Robotics (3com) (all) X2
Viking
Wingen (ActionTek)
Wisecom
X2 - U.S. Robotics (3com) (all) X2
Xircom Credit Card Modem 33.6 Upgradable
Xircom Credit Card Modem 56 GlobalAccess
Xircom Credit Card Modem 56T
Zoltrix
Zoom (all)

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