Solution:
90% of connection problems can be traced back to the software, or "firmware", your modem is using. Often times, even new modems have firmware that's over a year old. Modem manufacturers are constantly updating the firmware for faster and more reliable connections. Updates are free and can be downloaded from manufacturer's website. Check out the Modem Manufacturers page: (http://www.rampageusa.com/special/modems.htm ) to find your modem maker's website. Follow the instructions to download the latest firmware. For other resources for modem connection problems, check out http://www.808hi.com/56k/trouble.htm .

Before contacting Technical Support, be sure to check the following:

- Is your modem plugged into a working phone jack?
- Be sitting at your computer.
- If you have a different phone line than your computer uses, call on that line.
- Have information handy regarding your computer and modem, make and model.